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Returns, Refunds & Shipping Policies

Returns

I want you to be happy with your purchase from Cherie Long Art.

Original Artwork

Returns of original artwork may be requested within 7 days of delivery.

To be eligible for a return, the artwork must be in its original condition and returned in its original packaging. Please contact me before returning any artwork. Items returned without prior authorization may not be accepted.

Unless the item arrived damaged or you received the wrong item, return shipping costs are the responsibility of the buyer.

Once the returned artwork has been received and inspected, I will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Wearable Art

For hygiene reasons, earrings and other wearable art are final sale and cannot be returned or exchanged unless they arrive damaged or defective, or you receive an incorrect item.

Custom & Personalized Work

Custom, commissioned, personalized, and special-order pieces are final sale and cannot be returned or exchanged.

Damaged or Incorrect Items

Please inspect your purchase when it arrives. If an item is damaged or defective, or you receive the wrong item, please contact me promptly so I can evaluate the issue and make it right.

Shipping

Cherie Long Art currently ships within the United States only.

Ready-to-ship items are generally processed and shipped within 3–5 business days after payment has been received.

Original artwork may require additional time for careful preparation and packaging and will generally ship within 7 business days after payment has been received.

When tracking is available, you will receive shipping confirmation and tracking information after your order has shipped.

Original artwork will be carefully packaged for shipment and shipped with appropriate insurance coverage.

Please note that processing times refer to the time needed to prepare your order for shipment and do not include carrier transit time.

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